Help

Need help with Rotunda? Click any of the subjects below to see the answer.

Site Options


Login

There are a several possible reasons for not being able to log-in; the quickest way to resolve the problem is contact us using the information on the right side of this page. If emailing, please make sure you include your account information and your current telephone number. We will resolve the problem and reply quickly.

Shopping Cart

Your shopping cart and its contents will remain active until you either delete them or submit the order. To protect your shopping cart contents, the Rotunda site only allows one session per user. This means that if you login on one computer or browser, then login on another computer or browser, the first session or login will be terminated. This helps keep your cart active, so try to just use one computer or prowser for ordering.

Search Tips

There are over 100,000 SKUs in the Rotunda website. When searching try to be as specific as possible.

Mobile View

Are you working on a tablet or smartphone? Use the link Mobile View to change the layout of the website to be smaller screen friendly. Many options such as Account info are shut off in Mobile View.

Quick Order

Do you know the SKU #? If so you can order quickly through the Quick Order option:

  1. Login to your account
  2. Click on My Account
  3. Click the Quick Order link
  4. Type in the Part Number and Quantity need
  5. Click Add to Cart

All items will show in your cart and you can see them being added by looking at the Mini Cart in the top right corner. If you get the incorrect SKU number the system will not let you order it, feel free to search instead.

Checkout Options


Shipping Addresses

You can edit your shipping address here and you can store other addresses for quick use. To save an address for future use:

  1. Click the Change Delivery Address button
  2. From here you can edit the current address, add a new address or select and existing address
  3. To save an address, enter the information and click Use This Address

Shipping Method

During checkout you can select different delivery methods. Depending on what product you purchae, you can select from Ground, 2nd-Day, Overnight and LTL. If you order a product that must be delivered by truck because of weight or size, the shopping cart will notfiy you before you can checkout.

Payment Method

When placing an order, you can select which payment type you want to use, PA Code Billing or Credit Card.

Account


Profile

You can update your email, name and password on this page.

Address Book

If you are saving delivery addresses in your checkout, you can edit them here. You can also add frequently used shipping addresses on this page and they will be available to select from during the checkout process.

Quick Order

Do you know the SKU #? If so you can order quickly through the Quick Order option:

  1. Login to your account
  2. Click on My Account
  3. Click the Quick Order link
  4. Type in the Part Number and Quantity need
  5. Click Add to Cart

All items will show in your cart and you can see them being added by looking at the red Mini Cart in the top right corner. If you get the incorrect SKU number the system will not let you order it, feel free to search instead.

Need More Help?

If you have additional questions not listed feel free to us and we will be glad to help.

Call Us:

1-800-ROTUNDA (option 4) 1-800-768-8632

Email Us:

orders@rotundatechtools.com